FAQ

How long will my order take?

UK orders usually arrive in 7–14 working days, with tracking. See our Delivery page for details.

Is delivery free?

Yes, on UK orders of £35 or more. It's applied automatically at checkout.

Do you have a discount for first orders?

Use code WELCOME10 at checkout for 10% off your first order.

Can I return something?

Yes, unopened and sealed items within 14 days. Faulty or damaged items are always replaced or refunded. See Returns & refunds.

How do I choose a shade?

Each product page shows the full shade range. Colours on screen can vary slightly, so if you're between two shades, email us and we'll help you pick.

Should I patch test?

Yes. Please patch test 24 hours before first use and check the ingredients if you have sensitive skin or allergies.

How do I contact you?

Email ghosttradesai@gmail.com and we'll get back to you as soon as we can.